Shipping and delivery

Shipping and Delivery

We strive to deliver your order as quickly and accurately as possible. This document provides all the information regarding our shipping and delivery policy.

Processing Time
Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with the tracking details.

Delivery Time
The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during peak periods or due to customs procedures.

Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs duties may apply, depending on the country of delivery.

Shipping Costs
Shipping costs will be displayed at checkout. These are based on the weight, destination, and the chosen shipping method.

Responsibility for Shipping

• If the tracking information shows that the package has been delivered, the responsibility lies with the customer.

• Please check your address carefully; errors must be reported within 24 hours of placing the order.

For any questions regarding shipping, please contact us at info@jamesandannalondon.com