Terms & conditions

These terms and conditions apply to all purchases made through the website of James & Anna London, reachable via info@jamesandannalondon.com

1. Applicability
By placing an order, you agree to these terms and conditions.

2. Product Information
We make every effort to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment
Orders will be processed after receipt of full payment. Available payment methods may vary by country. Customers should verify which payment methods are available for their location.

4. Processing and Delivery

• Processing Time: 1-3 business days

• Shipping Time: 3-7 business days (depending on location)

• Shipping is carried out directly from our supplier in China.

5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions regarding returns and cancellations.

6. Liability
We are not responsible for loss or damage during shipping if tracking shows the package has been delivered. Always double-check the address provided.

7. Intellectual Property
All content on the website (texts, photos, logos) is the property of James & Anna London and may not be used without permission.

8. Complaints Procedure
Complaints can be submitted in writing via info@jamesandannalondon.com. We aim to respond within 5 business days.

9. Applicable Law
These terms and conditions are governed by Dutch law.